> For the complete documentation index, see [llms.txt](https://docs.waldo.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.waldo.ai/features/onboarding.md).

# Onboarding

### Workflow

The customer onboarding is performed by providing a customer's information and a few additional fields.

All evaluation requests are asynchronous. Onboarding a customer includes a `kyc` or `fraud` evaluation.\
Therefore, the response to the onboarding request will not be completed in real time.\
If you have set up the webhooks, your system will receive notifications automatically.\
Otherwise, your system can poll Waldo's API until the evaluation is completed.

When the onboarding process is completed, the customer summary will contain:

* approval status
* KYC/AML status
* fraud score (optional)

### Mechanisms

The fraud score is returned only if the request had the property `includeFraudCheck` set to true.

The approval status will be always "review" if the fraud check was not requested. In this case it is possible to run a fraud check later via the API or dashboard, but the approval status will have to be set manually.

The approval status will be set by your organization's customer risk thresholds when in your onboarding request the property `includeFraudCheck` is set to true.